At Student Essentials, we want to make sure that you have a smooth and hassle-free shopping experience. Here are some commonly asked questions about our delivery, returns, warranty, and products.
It is recommended that you order your Starter Packs at your earliest convenience. During student arrival week, some products may become unavailable and delivery may take longer.
We're so confident that our Bedroom Packs will provide you with a great night's sleep that we offer the security of the very best in terms of product guarantee, 3 Months warranty. The Bathroom and Kitchen Bundles do not come with a warranty, but if there are issues following the use of the products, please get in touch with us.
Yes, we have a range of eco-friendly and sustainable products available on our website. Look for the "eco-friendly" tag on the product page to find these items.
We are always looking to expand our product offerings based on customer demand. Please contact us at info@studentessentials.co with your request, and we will do our best to source the product for you.
We offer free delivery across the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland. You won't have to worry about any hidden fees, minimum spend, or minimum quantity.
Your order will arrive just a few days prior to your preferred delivery date. We typically start preparing the orders around 5-10 days prior to the desired delivery date. Once your order leaves our facilities, we'll email you the tracking number and you will be able to monitor it in real-time. If you then decide to change the delivery date, you will be able to do so from the tracking portal.
nce your order leaves our facilities, you'll receive an email update with the delivery tracking information. You can use the tracking number to monitor the status of your delivery in real-time. Our delivery partner is DPD UK, and it is the highest-rated delivery company in the UK. They offer an advanced tracking system and reliable delivery service.
If you're staying in student accommodation, your order will be delivered to the reception. Otherwise, if you're unavailable, our delivery partner DPD will leave a card with instructions on how to reschedule the delivery at your convenience. You can also track your delivery using the DPD portal with your tracking number, through which you can change the delivery date or select delivery to a safe place or delivery to a neighbor.
Yes, you can change your delivery date as long as it hasn't been dispatched yet. Contact us at info@studentessentials.co to request a change. If it's already been dispatched, you can make changes through the DPD tracking page using your tracking number.
If you're having trouble locating your order, don't worry. You can check your tracking email for real-time updates and delivery status. You can also use the DPD portal to see a picture of the delivery driver and proof of delivery. If you still can't find your order, please contact us at info@studentessentials.co for assistance.
If for any reason you are not satisfied with your purchase, you can return it to us within 14 days for a full refund or exchange. Please note that the item must be returned in its original condition and packaging. Due to hygiene reasons, we are unable to accept opened or used items.
If the item is faulty or damaged, we will cover the cost of return shipping. If the item is being returned for any other reason, the cost of return shipping will be the responsibility of the customer.
Once we have received the returned item, we will process your refund or exchange within 2-3 business days. Please note that it may take additional time for the refund to appear on your account depending on your payment method. In order for us to process the return in a timely manner, please provide us with the tracking number of returns where possible.
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